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Staff are very helpful and supportive. A big thank you to Natasha, Alex (excellent guy) and the other female staff (I did not ask for her name) that served breakfast and cleaned the rooms. Beware owner of the hotel – if I had a company in Glasgow I will poach your staff!
A very enjoyable stay. The barman in the restaurant was the sole barman and waiter. He managed to stay cool and calm despite being very busy with at least twenty guests. It’s not an easy thing to stay calm and polite when you’re under pressure but he managed it. Breakfast waiter was very polite.
Recently attended one of the hotel’s “murder mystery” evenings to celebrate my hen do. Were not disappointed! The staff could not possibly have been more friendly or attentive to myself and my guests. Every effort for us to enjoy our evening was made. Excellent customer service took away any stress of planning such an event. The entertainment was fantastic! In such a cosy hotel, wonderful atmosphere. It really was everything I could have hoped for, our party did not stop laughing throughout and we all had such a brilliant time. The food was delicious. Some of our party had allergies and dietary requirements which again, the hotel fully catered for. This is greatly appreciated! Anyone looking to enjoy a murder mystery event should definitely visit, excellent value for money and will recommend highly. Stayed August 2014, travelled with friends
E had booked in to the Alba Lodge, once we arrived we found it was not suitable for wheelchairs. We have been very comfortable here and have enjoyed our stay. Linda – first class service. She has been very attentive towards my mum. A big thank you – she is a star x 4!
Great value, a very friendly hotel.
Our waitress Mairi was most accomodating! She made our dining experience pleasurable by her knowledge of the menu and the ingredients. She went out of her way to adjust the salad change and desserts. Mairi was very friendly – a real asset to your dining establishment! We had such a lovely experience for our first meal in Glasgow thanks to Mairi’s wonderful service! She was patient with our special orders and kind with our extre requests. We will remember our dinner at Sutherlands very fondly. Thank you!
“great overnight stay”Reviewed 27 August 2013
My husband & I stayed overnight here as we were going to see The Who in the SECC for our wedding anniversary, when we arrived at hotel, we were given a warm welcome and given a room with a four poster bed,the room was extremely clean and comfortable. Breakfast was buffet style, everything you could want from a good auld Scottish breakfast. We could not fault this hotel or staff in any way, and we will definately stay here again
I would like to praise the blonde lady who served me breakfast on 20/11/13. She was most friendly and helpful and the breakfast she provided was excellent and was served by her in a very efficient and courteous manner. I felt she really cared about all the guests and this made a massive difference!! This lady is a brilliant ambassador for the Hotel and I was not surprised to learn from her that a lot of guests return regularly. A lot will do so because of her.
Lovely hotel, great buffet breakfast, friendly staff. Great location for Kelvinhall & SECC, and shopping is 15 minute walk away. Mother India restaurant along the road is really good; as is Butchershop Bar Grill.
A warm, attractive place to stay. The breakfasts were fantastic. This was a very good place to stay to walk to many museums, into town and to shops and restaurants.